OUR COMMITMENT TO YOU

At Kid Home, customer satisfaction is very important to us. We take great pride in the quality of our products and want every order to reach you in perfect condition. If something goes wrong, we are here to make it right — quickly and fairly.

Please read this policy carefully before making a purchase. By placing an order with Kid Home, you agree to the terms of this Refund & Return Policy.

Refund & Return Eligibility at a Glance

 

Situation	Eligible for Refund/Replacement?	Timeframe
Item received damaged or defective	✔ Yes — Replacement or Refund	Within 48 hours of delivery
Wrong item sent by us	✔ Yes — Replacement or Refund	Within 48 hours of delivery
Item lost in transit	✔ Yes — Replacement or Refund	After max delivery period passed
Missing items from order	✔ Yes — Missing item sent	Within 48 hours of delivery
Change of mind / did not like the product	✘ Not Eligible	N/A
Item opened, used, or not in original condition	✘ Not Eligible	N/A
Incorrect address provided by customer	✘ Not Eligible	N/A

 

When Are You Eligible for a Refund or Replacement?

We accept return and refund requests in the following situations:

•       The item received is damaged, defective, or of poor print quality.

•       The wrong item was sent (different title, edition, or product than what was ordered).

•       The order was lost in transit and not delivered within the maximum estimated delivery period.

•       Items are missing from your order (partial delivery).

When Are You NOT Eligible for a Refund?

We are unable to process refund or return requests in the following situations:

•       Change of mind — if you simply do not want the product after purchase.

•       The item has been opened, used, written in, or is no longer in its original condition.

•       The item was damaged after delivery due to mishandling by the customer.

•       The return request is made after 48 hours of delivery.

•       The delivery failed or was delayed due to an incorrect address provided by the customer.

•       Refusal to accept delivery at the time of dispatch.

How to Request a Refund or Return

Follow these simple steps to raise a refund or return request:

•       Step 1: Contact us within 48 hours of receiving your order via WhatsApp or email.

•       Step 2: Share your order number, a clear description of the issue, and photos/video of the item and packaging.

•       Step 3: Our team will review your request within 1–2 business days and confirm whether it is approved.

•       Step 4: If approved, we will arrange a replacement dispatch or process your refund within 3–5 business days.

Refund Methods

Approved refunds will be processed using one of the following methods, based on your preference:

•       Bank Transfer (account details to be provided by the customer)

•       JazzCash

•       Easypaisa

•       Store Credit (valid for future Kid Home purchases)

Refunds are typically processed within 3–5 business days of approval. Processing times may vary depending on your bank or payment platform.

Replacements

If your refund request is approved and a replacement is available, we will dispatch the replacement item free of charge. You will receive a new tracking notification once it is shipped.

If the exact item is out of stock, we will offer you the choice of a store credit or a full refund.

Return Shipping

If a physical return of the item is required (as determined by our support team), the following applies:

•       For defective, damaged, or incorrectly sent items: Kid Home will bear the return shipping cost.

•       For any other approved returns: the customer is responsible for return shipping costs.

•       Items must be securely packed before being returned to avoid further damage in transit.

•       The return address will be provided by our support team after the return is confirmed.

Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

•       Items that have been used, written in, torn, or damaged by the customer.

•       Items returned without original packaging.

•       Items not purchased from Kid Home directly.

•       Gift cards or promotional vouchers.

Contact Us

For any refund or return queries, our customer support team is available 7 days a week:

 

WhatsApp / Call:  923705134021

Email: kidhome2523@gmail.com

Hours: Monday – Sunday, 9:00 AM – 10:00 PM PKT 

Website: https://kidhome.pk/