Contact information

GET IN TOUCH

We're here to help! Whether you have a question about your order, need help choosing the right book for your child, or just want to say hello — feel free to reach out to us. We aim to respond to all enquiries as quickly as possible.

📞 Contact Details

WhatsApp / Call: 923705134021

Email: kidhome2523@gmail.com

Hours: Monday – Sunday, 9:00 AM – 10:00 PM PKT

Website: https://kidhome.pk/

WhatsApp is our fastest support channel. For the quickest response, please message us on WhatsApp with your order number and query.

🕒 Customer Support Hours

📅 Monday – Saturday: 10:00 AM – 8:00 PM (PKT)

🚫 Sunday: Closed

Messages received outside support hours will be replied to on the next working day. For urgent order issues, please WhatsApp us and we will get back to you as soon as possible.

💬 What Can We Help You With?

Our customer support team is happy to assist you with:

• Order status, tracking, and delivery enquiries.

• Product recommendations and age-appropriate book suggestions.

• Refund, return, or exchange requests.

• Bulk orders or school/madrasa purchase enquiries.

• Website, account, or checkout issues.

• General feedback, suggestions, or compliments!

⏱️ Response Times

We aim to respond to all enquiries within the following timeframes:

• WhatsApp messages: Within 1–3 hours during support hours.

• Email enquiries: Within 24 hours on working days.

• Social media messages: Within 24–48 hours.

Response times may be slightly longer during peak seasons such as Eid, school season, or promotional campaigns. We appreciate your patience.

📍 Our Location

Kid Home is based in Pakistan and serves customers nationwide. We do not have a walk-in retail store at this time — all orders are placed online and delivered to your doorstep.

📍 City: [Kethwal Plaza Second floor Satra Mill Islamabad]

🕒 Operations: Monday – Saturday, 10:00 AM – 8:00 PM